FAQ

FAQs for Super value Pharma

  • 1

    How can I Order to Super Value Pharma?


    You can order medicines by e-mail (order@supervaluepharma.com) attaching the prescription scanned copy with requirements OR place one directly on our website OR CALL/SMS/WhatsApp on these numbers- 9937917666 / 9937914222

  • 2

    How to upload the prescription?


    If you are a registered user with us you can directly login into your account and upload the prescription. In you are a new user then first you need to register with us then you can upload the prescription. You can also email us a scanned copy of your prescription to order@supervaluepharma.com or Whatsapp on "+91 9937917666 / 9937914222". Please note that the prescription upload by you should from a qualified medical practitioner and is uploaded as it is received from him.

  • 3

    Order by email


    1) Make a list of all the medicines you'd like to order. OR simply scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. We will not process your order without a prescription.
    2) E-mail the list to us at order@supervaluepharma.com. Please ensure that you provide your full mailing address including the pin code.
    3) We'll get back to you via mail on medicines we service to the given address. Once we confirm the same, the order will be processed.

  • 4

    Time frame taken to deliver the medicine?


    We service our orders 6 days a week. You shall receive your order within 1-4 working days. In case of any delay you will be intimated by our team. You will receive a confirmation email /SMS once the order is dispatched with a tentative delivery date.

  • 5

    How can I know if you deliver in my locality


    We deliver medicines only in Odisha. You can check the Delivery Areas currently covered by us by putting the Pin Code of your locality here-delivery-area

  • 6

    Delivery Charges


    Delivery is FREE for Orders ABOVE INR 500. Our Delivery charges are 100 Rupees for oders below 100 and 60 Rupees for orders between 100 and 500 Rupees

  • 7

    Service days and time

    You can order 24*7 through our website. We service order 6 days a week (Except Sunday). In case of any delay, our agent will inform you on a priority basis. You can contact us on: +91 9937917666 (between 10am and 7pm).

  • 8

    What if I am not at home when the products are delivered?


    In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount.

  • 9

    If my order does not get serviced?

    We try our best to address all our orders. However, in case we cannot, we will inform you soonest possible or suggest alternatives.

  • 10

    Payment options available

    We are currently taking payments CoD (Cash on Delivery). Cash could be handed over at the time our service partner hands over the order to you.

  • 11

    How can I edit or cancel my order?

    This can only be done before the order has been shipped, i.e. you need to ensure you send us a mail at order@supervaluepharma.com with your cancellation request OR CALL/SMS/WhatsApp on these numbers- 9937917666/9937914222.

  • 12

    About prescriptions

    If you order a medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order. You can either upload while placing the order if you have it ready or you can e-mail it later with your order ID to order@supervaluepharma.com

  • 13

    Quality and authenticity of the medicines

    We always procure the medicines from authorized distributors, stockists and regulated manufacturers. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date.

  • 14

    How will I know the availability of the medicine?

    Please note that price & stock of medicines change in real time. We will intimate you in case of our inability to meet the order request soonest possible.

  • 15

    Why cant I confirm order as soon as I upload the prescription?

    Pharmacists verify the prescription and digitise the same before you can confirm the order.

  • 16

    Can I buy generic substitutes?

    Yes, you can buy generic substitutes provided the doctor writes the generic name instead of brand name in the prescription

  • 17

    Can I track my Order?

    We update you at every stage with SMS.

  • 18

    Why does the medicine prices change?

    Medicine prices vary by geographical location, batch no and often change on a day to day basis due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines

  • 19

    What should I do if I receive defective goods?

    We strictly ensure all quality checks before dispatch of goods but in any case you happen to receive defective goods, request to immediately mail us on order@supervaluepharma.com with your Name, Mobile No, Email address and Order No.